The short version
- 7-day refund. If you buy Talorify Pro and it is not what you hoped, ask within 7 days of your payment and you get a full refund. This applies to the 1-week, 1-month and 3-month passes.
- No surprise charges. A Pro pass is one payment. It does not renew, so you will not be charged again.
- Free stays free. There is nothing to refund on the Free plan.
How to ask for a refund
Payments for Talorify are handled by Paddle, our merchant of record. To request a refund:
- Send us a message through the contact form on our website, using the email address you paid with and telling us it is a refund request. Or use the link in your Paddle receipt email to reach Paddle directly.
- We will review it promptly, and approved refunds are issued by Paddle to the original payment method.
Refunds usually reach your account within a few days, depending on your bank or card issuer.
After the first 7 days
Once the 7 days have passed, payments are not refundable. If something went wrong (for example you were charged twice), contact us and we will put it right.
When a refund is approved
The time from that pass is taken off your Pro access. If you bought other passes, their time stays.
Your legal rights
This policy does not affect any rights you have under the consumer laws where you live.
Questions
Write to us through the contact form. We read every message.